Cancellation Policy

Bookings made through our platform are subject to the following cancellation and refund policy, which we recommend reviewing carefully before completing the booking process.

1. Cancellations Made at Least 48 Hours in Advance

Users may request to cancel their booking provided that the cancellation request is made at least 48 hours before the scheduled date and time of service.

In this case, a refund of 80% of the total amount paid for the booking will be issued. The remaining 20% is non-refundable.

2. Cancellations Made Less Than 48 Hours in Advance

If the cancellation request is made within the 48-hour period preceding the scheduled date and time of the booking, no monetary refund will be issued.

The same condition applies if the user fails to show up at the agreed location and time without having cancelled the booking within the established time frame, unless specific terms or applicable legal provisions provide otherwise.

3. Cancellation Procedure

To request a cancellation, users must contact us through the communication channels provided for this purpose.

The request must be submitted within the applicable time frame.

Where a refund is due, it will be processed, whenever possible, using the same payment method used to make the booking. The time required for the refunded amount to appear in the user’s account may vary depending on the bank or payment provider.

4. Acceptance of the Cancellation Policy

By completing a booking, users acknowledge that they have had access to this cancellation policy and accept the financial terms applicable in the event of cancellation.

These terms shall apply without prejudice to any rights to which users may be entitled under applicable law.